Privacy policy

Last updated: September 23, 2026

Ontook can be contacted at info@ontook.online about this policy or your personal information.

Information we collect

When you place an order or contact us, we receive the information you provide, such as your name, email address, billing and delivery details, order details and messages. Our site may also collect technical information such as IP address, browser information and cookies needed to operate the store and understand site use.

How we use it

We use this information to process payments and orders, arrange delivery, provide customer support, handle returns, protect the store from fraud and meet legal obligations. We may send service messages about your order. We send marketing only where you have chosen to receive it or where applicable law permits.

Who receives it

We share information as needed with service providers that help run the store, including payment, website hosting, analytics and delivery providers. We may also disclose information where required by law. Their processing may involve locations outside your country.

Cookies

Essential cookies help keep your cart and checkout working. Other cookies may help us understand site performance or remember preferences. Your browser settings can limit cookies, though some store functions may then stop working.

How long we keep it

We keep information for as long as needed to fulfill orders, provide support, resolve disputes and meet accounting or legal requirements. Retention periods depend on the type of information and applicable law.

Your choices

Depending on where you live, you may be able to request access, correction, deletion or a copy of your personal information, or object to certain uses. Email info@ontook.online and we will respond as required by applicable law.